Política de frete

Digital products

Cross-stitch patterns, diamond-art patterns, and other digital products are delivered electronically. No physical item is shipped. Download instructions are provided after payment and may also be sent to the email address used at checkout. If a download does not arrive or cannot be opened, contact us at bill@unfocussed.com with the order number.

Physical specialty products

A limited number of calendars, books, on-hand items, and specialty products may be sold directly through Unfocussed. Processing times and delivery estimates appear on the product page or at checkout when available. Tracking is provided when the shipping service supports it. Delivery dates are estimates and can be affected by carriers, weather, customs, or other circumstances outside our control.

Print-on-demand items

Some physical items may be produced and fulfilled by a production partner. Products in the same order may ship separately. Each shipment may have its own tracking information.

International orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges assessed by their country. Customs processing can extend delivery times.

The Shop and The Archive

Purchases completed through The Shop or The Archive are processed by those destinations and follow the shipping, delivery, licensing, and support terms shown there.

Address changes and delivery problems

Check the shipping address before placing an order. Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after fulfillment begins. For lost, damaged, or delayed packages, contact us with the order number and relevant photographs when damage is involved.

Contact

Questions about a direct Unfocussed order can be sent through the Contact page at unfocussed.com/pages/contact or to bill@unfocussed.com.