Informativa sui rimborsi

Returns and refunds

Last updated: July 21, 2026

Eligible stocked physical goods

Eligible non-custom physical goods may be returned within 30 days after delivery. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase. Contact returns@unfocussed.com before sending anything back. Returns sent without authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Approved refunds are issued to the original payment method after the returned item is received and inspected.

Made-to-order and print-on-demand products

Made-to-order, personalized, and print-on-demand products are produced specifically for each order and are not returnable for change of mind, incorrect size selection, or other buyer preference. If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with the order number and clear photographs of the item and packaging. We will review the claim and, when approved, arrange a replacement or refund at no additional cost.

Digital products

Digital downloads are final sale once delivered and cannot be returned or exchanged. If a purchased file is missing, corrupted, or cannot be opened as described, contact bill@unfocussed.com with the order number so we can restore access or provide a working file.

Cancellations and order changes

Contact us immediately if an order needs to be changed or canceled. Physical orders can be changed or canceled only before production or fulfillment begins. Digital orders cannot be canceled after download access has been delivered. We cannot guarantee a cancellation or address change after an order has entered production.

Sale items, gift cards, and custom work

Sale items, gift cards, completed custom work, personalized products, and other items identified as final sale are not returnable except when damaged, defective, incorrect, or where applicable law requires otherwise.

Refund timing

We will notify you after an approved return or claim has been reviewed. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact returns@unfocussed.com.

Contact

Start a return or report an order problem by emailing returns@unfocussed.com. Include the order number and, for damage or defects, clear photographs. Do not mail an item until return instructions and the correct return address have been provided.